Healthcare Service Excellence Conference to Enhance Patient Experience in Healthcare


The need to get better patient experience in healthcare is evident in the rising number of patient complaints and adverse events recorded in clinical records. As a result, the medical community is focusing on technology to reduce this burden. However, it is often difficult for physicians to consider innovative solutions when faced with the constrained budgets that must be considered. New technologies such as web-based physician order entry can improve the flow of data for clinical records. It can also provide faster access to essential data from specialists when the need arises. A web-based physician order entry (POE) system can also make it easier for physicians to perform everyday tasks that may be time-consuming or difficult.

OpenNotes: The Next Step in Enhancing Doctor/ Patient Communication |  StableRise

Improving patient experience in healthcare starts with the doctor’s attention to detail. Many tasks that traditionally have been performed by nurses and other healthcare professionals can be automated through technology. Nurses can focus on prevention, while doctors can focus on treatment. These tasks are performed through software that allows the health system to integrate care management and care delivery.

Another way to enhance patient care through the use of technology is through medical transportation. The concept of medical transportation is not new. It was first introduced in 1986 by the Canadian government to improve access to healthcare for Canadian residents. Although the system has been extended to other countries, it is most commonly implemented in Canada and the United States.

Lyft is a company that provides this type of medical transportation. Lyft offers several different levels of patient concierge services, depending on the patient’s needs. At the basic level, a patient may be driven to and from medical appointments and even to hospital discharge. The company’s” Deluxe Level “service offers more options for patients who require customized services, including destination management, hotel stays, and more.

Healthcare Innovation, also known as healthcare reform, is an ongoing effort by the U.S. Congress to bring more significant patient care reform to the healthcare system. This plan would attempt to do so would be to reform existing regulations for doctors and hospitals. As part of this effort, healthcare reform would like to change how the medical insurance industry treats medical emergencies.

Medical professionals in the healthcare system are dealing with changes to how they process EMRs by making EHR software available to practices and hospitals. EHR software can store patient medical records and organize them according to the patients’ specific medical diagnoses. This is done by collecting the EMR, medical records, laboratory test results, and other related patient information and then using special computer software to create a single unified digital record for every patient. As a result, patients can access their own personal, on-demand EHR, rather than having to contact various providers for information about their care. This streamlines the care that patients receive from their doctors, reducing the chances of forgetting or misplace important information that can potentially lead to expensive mistakes.

Other healthcare innovations focus on increasing patient satisfaction. Many people are dissatisfied with how their healthcare experience, including their doctors, nurses, and hospitals, is managed. Patient satisfaction surveys have shown that about 30 percent of the general population nationwide is dissatisfied with how their healthcare is managed.

A recent study conducted in Ghana sheds light on the state of patient care in Ghana, which seems to have deteriorated over the past decade. According to the study, about one in three people living in Ghana lack confidence in their health and healthcare service quality. The study looked at three critical patient care areas: communication and information sharing, satisfaction, and service quality.